A quality circle studying the problem of incorrect prices on purchase orders identified several potential causes: incorrect information from requesting department, out-of-date catalogues from suppliers, defective computer software, and worker practices in the purchasing department.These potential cause-and-effect relationships are best illustrated by a ___.
A)check list
B)Pareto chart
C)control chart
D)point-and-figure chart
E)Fishbone diagram

Question

Quizplus · Accepted Answer

A fishbone diagram, also known as Ishikawa diagram or cause-and-effect diagram, is the best choice for illustrating potential cause-and-effect relationships. It allows the quality circle to visually map out the possible causes of the problem and identify the root cause, so that appropriate corrective actions can be taken. The fishbone diagram is a useful tool for problem-solving and quality improvement initiatives.

A Quality Circle Studying the Problem of Incorrect Prices on Purchase