Susan is hired as salesperson in a jewelry store.Being new to this industry,she does not possess a great deal of knowledge about the products offered by her store.She is often asked questions by customers to which she does not know the answer.However,she always responds to them by saying,"I will check with my store manager and get back to you." By being up-front with her customers,Susan exhibits:

Question

Quizplus · Accepted Answer

Susan is being candid and honest with her customers by admitting that she does not have the answer and will need to check with her manager. This displays her integrity and establishes trust with the customers. However, it does not necessarily demonstrate product knowledge or expertise.

Susan Is Hired as Salesperson in a Jewelry Store