
Natalie is a salesperson for a company that manufactures office supplies.Which of the following activities is appropriate for Natalie to engage in if she is interested in converting her customers into highly committed lifetime customers?
A) Handling complaints when possible
B) Adding value to the selling organization
C) Processing requests for rush deliveries willingly
D) Cutting the price as often as possible
E) Passing customer complaints to higher authorities
Correct Answer:
Verified
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