Mrs Underwood Is in Your Office for a Follow-Up on Injuries

Mrs. Underwood is in your office for a follow-up on injuries she received in an automobile accident in which her husband was killed. She is visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation?

A) "Is there something you'd like to talk about?"
B) "Don't worry, Mrs. Underwood, everything will be okay."
C) "Mrs. Underwood, I need you to stop crying now so the doctor can examine you."
D) "Please tell me how the accident occurred."
E) "Now, Mrs. Underwood, it can't be that bad."