After listening to Hailey-a new employee-talk with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

Question

Quizplus · Accepted Answer

Hailey is displaying acceptance of criticism by acknowledging Lynda's suggestion and indicating she will use it in the future.

After Listening to Hailey-A New Employee-Talk with a Patient, Lynda