A negative message using the ________ approach opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.
Correct Answer:
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Q114: When conveying negative news, you should always
Q115: In order to respond effectively to negative
Q116: If there is low emotional involvement, use
Q117: When a bad-news message gives the bad
Q118: The _ approach to organizing negative messages
Q120: Careless _ in a negative message can
Q121: Rewrite the following phrase using positive words
Q122: Responding effectively to rumours and negative information
Q123: When conveying negative organizational news, you should
Q124: When refusing claims, use the _ approach
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