Which of the following best measures the ability of a process to consistently meet specified customer-driven requirement?
A) Process capability.
B) Specification limits
C) Upper control limit
D) Lower control limit

Question

Quizplus · Accepted Answer

Process capability is the measure of a process's ability to consistently meet customer-driven requirements by comparing the process's performance to the specification limits. A process with high capability can meet the specified requirements consistently, while a process with low capability may create defects or non-conformance with the customer's requirements. Specification limits, upper and lower control limits, are measures of process performance and not the ability of the process to meet customer-driven requirements.

Which of the Following Best Measures the Ability of a Process