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The First Minute of Meeting Your Client at the Retail

Question 60

Multiple Choice

The first minute of meeting your client at the retail store is critical for developing a relationship.Which of the following is an important attribute to have for the salesperson within that first minute?


A) Judgement to see whether the client is at the store to spend money or to look around
B) Facial expression is an important part of the sale, so make sure to make proper eye contact and smile
C) Pre-plan an exit strategy if the client is taking too long
D) Focus on what you can sell to the buyer rather than what the buyer needs
E) Take 5 minutes to greet a customer, so that he/she has looked around properly

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