Because customer complaints often become less significant with the passage of time, a good salesperson will wait a couple of days before handling any customer complaint.

Question

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This statement is false. Ignoring a customer complaint can result in the customer feeling neglected and may lead to negative word-of-mouth publicity for the company. It is important for a salesperson to handle customer complaints promptly and effectively in order to maintain a positive relationship with the customer.

Because Customer Complaints Often Become Less Significant with the Passage