Karen sells cars at a local dealership.She notices a potential customer looking carefully at a convertible red sports car.She approaches the potential customer, introduces herself and asks; "What features are you looking for in a sports car?" What kind of probe is Karen using?

Question

Quizplus · Accepted Answer

Karen is using an open-ended probe, as she is asking a question that allows the potential customer to provide a detailed response that can give Karen insight into what they are looking for in a sports car. This type of probe encourages the customer to share their thoughts and feelings, rather than simply answering "yes" or "no".

Karen Sells Cars at a Local Dealership