When Toyota owners began to report problems with sticking accelerator pedals and nonfunctioning brakes, Toyota at first ignored or rejected the claims. Eventually, the company evaluated the issue and issued a recall. Which of the four steps of the ethical decision-making framework was Toyota performing when it recalled several of its 2007-2010 models?

Question

Quizplus · Accepted Answer

Toyota was choosing a course of action when it decided to issue a recall. The other steps (assessing risk, identifying issues, gathering information and identifying stakeholders, and brainstorming and evaluating alternatives) had already been taken before the decision to issue a recall was made.

When Toyota Owners Began to Report Problems with Sticking Accelerator