When Molly and her family visited Disney World last month, she was amazed that every staff member she talked to was able to answer her question regardless of whether it was about a hotel, restaurant, parade time, or fireworks display. She was very impressed. Which type of excellence does this represent?

Question

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Molly was impressed with the way the staff members were able to meet her needs and answer her questions, showing a high level of customer service and excellence.

When Molly and Her Family Visited Disney World Last Month