Vivien has been a loyal customer of her hair salon for years-just like most of the other patrons. She believes that her stylist, the salon owner, is the best in the business. Not only does the salon provide excellent beauty services, it also features an exceptional, timely staff that always puts the customer first. Furthermore, the salon, which is right in the heart of town, is easily accessible. Vivien's salon has earned

Question

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D  E  The salon has a sustainable competitive advantage due to its excellent services and customer-first approach. It has a loyal customer following, as evidenced by Vivien and other patrons. Additionally, its central location provides locational excellence, making it easily accessible.

Vivien Has Been a Loyal Customer of Her Hair Salon