The Service Gaps Model encourages the systematic examination of all aspects of the product creation process.
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Q1: When managers understand what their service providers
Q2: All products and services are intangible.
Q3: The building blocks of service quality are
Q4: Firms can attempt to close the knowledge
Q5: The communications gap can be reduced by
Q7: MaryAnne was employee of the month at
Q8: Namaste Hotels is known for its immaculate
Q9: The marketing of services is identical to
Q10: A delivery gap is the difference between
Q11: In the marketing of services, empowerment means
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