Namaste Hotels is known for its immaculate lobbies and rooms that always appear brand new for every guest. This relates to the service dimension of tangibles.

Question

Quizplus · Accepted Answer

Tangibles refer to the physical appearance of the service including the facility, equipment, personnel, and communication materials. Namaste Hotels' immaculate lobbies and rooms always appearing brand new are physical elements that contribute to the service experience and fall under the tangibles dimension of service quality.

Namaste Hotels Is Known for Its Immaculate Lobbies and Rooms