By providing good customer service, firms ________ their products.
A) eliminate the communication gap for
B) add value to
C) reduce the assurance for
D) create the empowerment cost associated with
E) increase the perishability of
Correct Answer:
Verified
Q20: A delivery gap implies a service failure.
Q21: The owners of hotels whose services are
Q22: One approach marketers are using to reduce
Q23: What refers to the variability in a
Q24: When marketers state that services are _,
Q26: Medical services and assisted living care are
Q27: Along the service-product continuum, which one of
Q28: When marketers state that services are _,
Q29: Along the service-product continuum, which one of
Q30: Marketers can take advantage of the variable
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