MoonRise Motel shows photos of a wide, sandy beach on its website, leading visitors to assume the motel is located on or near the beach. However, in reality MoonRise Motel is located half a mile from the beach. Which of the service quality gaps does this demonstrate?
Correct Answer:
Verified
View Answer
Unlock this answer now
Get Access to more Verified Answers free of charge
Q121: Explain the concepts of emotional support and
Q122: What are the four potential gaps in
Q123: Name three ways a firm can evaluate
Q124: The Warm Sands Resort has a five-star
Q125: How can services marketers use customer complaints
Q127: Debbie spoke to the customer service representative
Q128: With regard to how technology affects service
Q129: Airline passengers in Europe receive much greater
Q130: Rob manages a men's grooming services salon
Q131: Trevor was impressed with the service he
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents