According to Bolton (1987), active listening refers to:
A) listening that allows the free expression of feelings and the cause(s) of those feelings.
B) a combination of attending, encouraging and reflecting skills working together.
C) listening that engages with the affect and the effect of the speaker.
D) an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely, appropriate way.

Question

Quizplus · Accepted Answer

Bolton (1987) defines active listening as a combination of attending, encouraging, and reflecting skills working together. This includes paying full attention to the speaker, giving verbal and nonverbal encouragement, and reflecting back on what the speaker has said to ensure understanding.

According to Bolton (1987), Active Listening Refers To