Organizational culture is crucial in filling in the gaps between what the organization can anticipate and train its people to deal with and the opportunities that arise in the daily encounters with a wide variety of guests.

Question

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Organizational culture plays an important role in preparing employees to handle situations that they may encounter while interacting with the guests. A strong and positive organizational culture helps employees to be better equipped in dealing with unexpected situations or opportunities that may arise in their daily interactions with guests.

Organizational Culture Is Crucial in Filling in the Gaps Between