The benchmark hospitality organizations believe that
A) Guests should be encouraged to enhance organizational value.
B) All employees have value even if their job tasks don't add value.
C) All jobs and people have value.
D) Society has an ongoing value for the organization.
Correct Answer:
Verified
Q19: Key drivers can be divided into two
Q20: "The wait" is difficult to model and
Q21: The second step in staffing is finding
Q22: The difference between what a guest expects
Q23: A particular challenge of the hospitality industry
Q25: It is the basic experiences like cooking
Q26: The term "guest promise" specifically refers to
Q27: It is a good leader who ensures
Q28: A transformational leader makes jobs fun, fair,
Q29: Just like guests having moments of truth
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