Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.

Question

Quizplus · Accepted Answer

Encouraging employees to report service failures, including their own, can lead to improvement in the quality of services provided by the company. It also helps in identifying areas for improvement and taking corrective actions. Rewarding such behavior can motivate employees to actively monitor and report service failures, which can contribute to enhancing the overall customer experience.

Employees Should Be Encouraged and Even Rewarded for Soliciting and Reporting