Elizabeth is at an amusement park with her eight grandchildren ages 1 1/2 to 13. She rented a specific cabana by their favorite water park ride and the locker rooms for ease of access to the changing station. Unfortunately, an employee rented out that cabana to another guest who showed up that day. The only other cabana was away from the locker rooms, but offered more shade. Elizabeth was not happy. Later that day, as the children were eating lunch in the cabana a squirrel aggravated a bee's nest right next to the cabana, and Elizabeth and all her grandchildren were stung multiple times. Which of the following would be an equitable recovery strategy for this service failure?

Question

Quizplus · Accepted Answer

Given the severity of the situation, including the initial mistake with the cabana rental and the subsequent bee stings, a comprehensive compensation package like option D addresses both the inconvenience and the physical discomfort experienced by Elizabeth and her grandchildren. It offers a mix of immediate relief (no charge for the day, free ice cream) and future incentives (free VIP tickets, cabana rental, games, and character passes) that acknowledge the extent of the service failure and aim to restore goodwill.

Elizabeth Is at an Amusement Park with Her Eight Grandchildren