Mystery shoppers are always trained observers who sporadically sample the service and its delivery.
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Q33: Which of the following is an advantage
Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q36: Comment cards the easiest and cheapest form
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Q39: Job performance standards are
A) performance expectations for
Q40: When deciding which quality assessment method should
Q41: The best evaluators are
A) mystery shoppers
B) trained
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Q43: Service standards in hospitality are equivalent to
A)
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