A universal service map is a variant or a more elaborate version of a blueprint.

Question

Quizplus · Accepted Answer

A universal service map is a detailed, comprehensive and dynamic blueprint that outlines the elements, processes and interactions involved in delivering a service to customers. It is an elaborate version of a blueprint that provides a visual representation of the customer journey, the touchpoints, and service components across multiple channels and platforms.

A Universal Service Map Is a Variant or a More