The line of visibility is best described as the difference between what the guest does and what the employee does as part of the service experience.

Question

Quizplus · Accepted Answer

The line of visibility in service design separates all service activities that are visible to the customer from those that are not visible. It does not describe the difference between guest and employee actions but rather delineates what customers can and cannot see in the service process.

The Line of Visibility Is Best Described as the Difference