One of Len Berry's key principles is to focus on critical skills. How can an organization identify these critical skills for training?

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By asking guests which employee skills impact their satisfaction, the organization can identify which skills are critical for training. This approach ensures that the organization's training is directly aligned with the needs and expectations of its customers. Studying bottom performers may identify areas where employees need improvement, but it may not necessarily reveal which skills are critical for the organization's overall success. Asking employees about preferred training methods and finding external consultants can also be helpful in training efforts, but they do not directly address the identification of critical skills.

One of Len Berry's Key Principles Is to Focus on Critical