Training is important to hospitality organizations because
A) The individual hospitality employee can make or break the organization's relationship with its guests.
B) Training programs are relatively inexpensive compared to their value.
C) Measuring its results can lead to improved guest service.
D) Training programs are relatively inexpensive compared to on-the-job experience.
Correct Answer:
Verified
Q53: The greatest challenge of employee development is
A)
Q54: On-The-Job Training
A) is best done by observing
Q55: Apprenticeships combine coaching with
A) on-the-job training
B) traditional
Q56: The process of reviewing a front desk
Q57: The assessment of the need for a
Q59: A less expensive way to get training
Q60: _ efforts can identify training needs that
Q61: Internships are _ formal and _ rigorous
Q62: One problem that occurs after successful training
Q63: When a hotel believes that an employee
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