The indirect cost of turnover is the cost of disappointed customers.

Question

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When employees leave an organization, it can lead to a decrease in productivity, loss of expertise, and increased workload for remaining employees. This can result in lower quality products or services, which can lead to customer disappointment and decreased revenue for the organization. Therefore, the indirect cost of turnover can be seen as the cost of disappointed customers.

The Indirect Cost of Turnover Is the Cost of Disappointed