Why is culture more crucial to hospitality organizations than manufacturing organizations?

Question

Quizplus · Accepted Answer

Culture is more crucial for hospitality organizations than manufacturing organizations because the hospitality industry encounters unusual circumstances more frequently, such as dealing with individual requests, emergencies, and unexpected events. These circumstances require a strong organizational culture to handle effectively. Manufacturing organizations, on the other hand, deal with more routine and standard processes, making a strong culture less crucial.

Why Is Culture More Crucial to Hospitality Organizations Than Manufacturing