The organizational employees and units that serve each other and depend on each other can be accurately considered as internal customers.
Correct Answer:
Verified
Q7: The quality of the entire guest experience
Q8: Internal customers are customers who are patronizing
Q9: The moment of truth can also be
Q10: Every guest experience is unique.
Q11: The organizational goal of a hospitality organization
Q13: Low quality and low cost, and high
Q14: Guest experience = service setting + service
Q15: The tangible part of a service experience
Q16: Quality as perceived by the guest will
Q17: Guest focused organizations should trace information and
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents