One of the top ten guest complaints listed by Leonard Berry is employees who text instead of paying attention to the customer or chat with each other while the customer waits.

Name: One of the top ten guest complaints listed by Leonard Berry is employees who text instead of paying attention to the customer or chat with each other while the customer waits.
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Leonard Berry lists this as one of the top ten guest complaints in his book "100 Great Service Ideas".

One of the Top Ten Guest Complaints Listed by Leonard