Match each "phone tone" with the message it sends to a listener.
-I'm angry and not open to input
A) monotone,flat voice
B) slow speed and low pitch
C) high-pitched,empathetic voice
D) abrupt speed and loud tone
E) high pitch combined with drawn-out speed
Correct Answer:
Verified
Q11: You do not need to include which
Q12: When documenting a telephone call,you should:
A) include
Q13: Match each "phone tone" with the message
Q14: It is most appropriate to use an
Q15: Match each "phone tone" with the message
Q17: A phone screening manual is sometimes called
Q18: If you are speaking to a patient
Q19: If a person claiming to be a
Q20: Phone menus are designed to:
A) increase efficiency
B)
Q21: Match each term with its definition.
-Often allows
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