Which statement is an example of a customer service standard?
A) We provide credit for good accounts; all others must pay cash.
B) Our purpose is to minimize time utility.
C) We will deliver orders within four days or fewer.
D) We maintain large inventories to ship dated goods.

Question

Quizplus · Accepted Answer

Statement C, "We will deliver orders within four days or fewer," is an example of a customer service standard because it sets a specific, measurable expectation regarding delivery time, directly impacting customer satisfaction.

Which Statement Is an Example of a Customer Service Standard