A bank offers two compensation plans to its tellers. Plan A provides an hourly wage of $12. Plan B offers $10 per hour plus additional compensation if customers sign up for a related bank product. If a teller chooses plan B, most likely this person would:
A)be more helpful to customers than if he or she chose plan A.
B)not be thinking wisely in choosing this plan.
C)be less helpful to customers than if he or she chose plan A.
D)not alter his or her behavior.

Question

Quizplus · Accepted Answer

Plan B incentivizes the teller to be more helpful to customers to encourage them to sign up for related bank products, as this would increase their compensation.

A Bank Offers Two Compensation Plans to Its Tellers