Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Gail is always striving for the"moment of magic"with her clients. This means:
A)fulfilling the basic spirit of the sales contract
B)giving them what they paid for
C)giving them what they paid for with excellent execution
D)not only giving them what they paid for,but creating a satisfying experience with attentive customer service
E)not only giving them what they paid for,but adding in free services and products

Question

Quizplus · Accepted Answer

The "moment of magic" concept suggests that Gail aims to exceed her clients' expectations by not only providing them with what they paid for but also by creating a fulfilling experience through attentive customer service. This aligns with option D, which states that Gail's goal is to create a satisfying experience with attentive customer service beyond fulfilling the basic sales contract.

Gail Sayers Is a Sales Representative with Countrywide Transport, a Company