
John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an e-mail to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.
-What is another way Lindell could have avoided this problem?
A) Lindell could have been in closer contact with the shipping department to know when the order was likely to ship.
B) Lindell could have negotiated a lower price so that if the order arrived late it wouldn't have bothered the client as much.
C) Lindell could have arranged not to bill the customer until after the order arrived.
D) Lindell could have asked the customer when the order should be delivered.
E) Lindell could have stretched his shipping budget to rush order the customer's order to get it there on time.
Correct Answer:
Verified
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