John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an e-mail to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.
-What should Lindell offer to John to rectify the situation?

Question

Quizplus · Accepted Answer

Lindell should apologize for the delay and offer to work with John to find a solution that would help him regain trust in Lindell and Hoseke Corporation. This could include offering a discount on future purchases, additional customer service support, or other options that would be mutually beneficial for both parties. Simply offering a refund or demoting an employee is unlikely to fully address John's concerns and would not necessarily prevent similar issues from arising in the future.

John Bieland, the Equipment Buyer for Great Lakes Manufacturing, Purchased