When Buffalo Bank required all customers to use its online banking services,over 20 percent of its customers closed their accounts.In this scenario,Buffalo Bank's service fell outside customers' zone of tolerance.

Question

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The fact that over 20 percent of Buffalo Bank's customers closed their accounts suggests that they were not willing to tolerate the bank's requirement to use online banking exclusively, indicating that the bank's service fell outside their zone of tolerance.

When Buffalo Bank Required All Customers to Use Its Online