Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.

Name: Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.
Brand: Quizplus
Rating: 4.8 (36 reviews)

Question

Quizplus · Accepted Answer

Procedural fairness refers to the perceived fairness of the processes and procedures used to make decisions, not the comparison of benefits received to costs of inconvenience or loss.

Procedural Fairness Pertains to a Customer's Perception of the Benefits