By providing good customer service,firms __________ their products.
A) eliminate the communication gap for
B) add value to
C) reduce the assurance for
D) reduce the empowerment cost associated with
E) increase the perishability of
Correct Answer:
Verified
Q2: All products and services are intangible.
Q10: A delivery gap is the difference between
Q11: In the marketing of services, empowerment means
Q15: The zone of tolerance refers to the
Q18: In training service providers,service quality goals should
Q22: The marketing of services differs from product
Q23: Along the service-product continuum,which of the following
Q24: Which of the following refers to variability
Q25: In countries like the United States,services
A) have
Q26: The old restaurant saying "You are only
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