Marcia booked a room at the Pleasant Valley Resort because, as advertised on its website, she expected that her room would be ready, the swimming pool would be heated, the resort singer would be able to sing, and the breakfast would be fresh. When she arrived, she had to wait for her room, found the swimming pool to be 50 degrees, realized the singer could not carry a tune, and the free continental breakfast was stale. The Pleasant Valley Resort was experiencing a severe ________ gap.

Question

Quizplus · Accepted Answer

The resort failed to deliver on the promises made in its advertising, indicating a communications gap between what was advertised and what was actually provided.

Marcia Booked a Room at the Pleasant Valley Resort Because