Nicole knows her restaurant is understaffed today.She is hoping to get through the day without falling below her customers'__________,the difference between what her customers want and what they will accept before going elsewhere.
A) voice-of-customer quotient
B) empowerment standard
C) tangibles gap
D) zone of tolerance
E) quality gap
Correct Answer:
Verified
Q62: Gerald's Tire Service provides each employee with
Q63: All of the following are included in
Q64: Bank of America uses a complex polling
Q65: To define the zone of tolerance,firms ask
Q68: To meet or exceed customers' expectations, marketers
Q69: Training service providers to know exactly what
Q70: Colin has been directed by his boss
Q80: Because services are intangible, it is often
Q87: Services marketing managers have learned that more
Q90: Customers have a defined _ when it
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents