________ means allowing employees to make decisions about how service is provided to customers.
A)Endorsement
B)Quality control
C)Standardization
D)Empowerment
E)Authorization

Question

Quizplus · Accepted Answer

Empowerment involves giving employees the authority and resources to make decisions about how to provide service to customers. This increases employee satisfaction and improves customer service as employees can cater to customers' unique needs and preferences. Endorsement refers to approval or support, quality control involves ensuring products or services meet specific standards, standardization involves establishing consistent processes, and authorization refers to giving permission or approval to take a certain action.

________ Means Allowing Employees to Make Decisions About How Service