Managers of fast-food restaurants struggle with a rapid turnover of personnel. Employee turnover rates of 100 to 200 percent annually are common. The work environment is difficult, and customers can often be demanding. One of the first steps managers can take to help workers deliver quality service is to

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Providing emotional support and concern for employees can help improve job satisfaction, which leads to a lower turnover rate. This can also result in better performance and customer service from employees. Banning abusive customers, rewarding based solely on speed, reviewing the delivery support system, and ensuring consistent service delivery expectations are also important, but emotional support for employees is the first step in addressing the issue of high turnover rates.

Managers of Fast-Food Restaurants Struggle with a Rapid Turnover of Personnel