Effective service recovery entails all of the following except
A) listening to the customer.
B) estimating the damage.
C) providing a fair solution.
D) resolving the problem quickly.
E) involving customers in the service recovery where possible.

Question

Quizplus · Accepted Answer

Estimating the damage is not specifically a part of effective service recovery. Effective service recovery focuses on understanding the customer's issue (listening to the customer), resolving the problem quickly, providing a fair solution, and involving customers in the recovery process where appropriate. Estimating the damage might be an internal step in understanding the impact, but it is not highlighted as a direct action in effective service recovery strategies aimed at customer satisfaction.

Effective Service Recovery Entails All of the Following Except