One of the reasons service failures need to be addressed quickly is to
A)minimize the zone of tolerance.
B)increase empowerment zones.
C)avoid negative word of mouth from upset customers.
D)avoid a situational ethics conflict.
E)keep management from finding out what happened.

Question

Quizplus · Accepted Answer

Addressing service failures quickly can help prevent negative word of mouth and potential damage to the company's reputation.

One of the Reasons Service Failures Need to Be Addressed