The new hotel manager asked the chef,"Are you sure you know how to cook Beef Wellington?" Which of the service dimensions was the hotel manager expressing concern about?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles

Question

Quizplus · Accepted Answer

The hotel manager's question about the chef's ability to cook Beef Wellington suggests a concern about whether or not the chef can consistently deliver a reliable and high-quality product to guests.

The New Hotel Manager Asked the Chef,"Are You Sure You