Monique was looking for a venue for her wedding reception.When she visited one potential location,she noticed that the landscaping was not complete,and there was stained carpet in the lobby.Which of the service quality building blocks caused Monique to select an alternative venue?

Question

Quizplus · Accepted Answer

Monique was dissatisfied with the appearance of the venue, specifically the incomplete landscaping and stained carpet in the lobby. These are tangible aspects of the venue that did not meet her expectations. Therefore, the service quality building block that caused Monique to select an alternative venue is tangibles.

Monique Was Looking for a Venue for Her Wedding Reception