When John checked into his Orlando hotel,the front desk clerk informed John that his room would not be ready for another 20 minutes.John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his __________,the area between his expectations regarding desired service and the minimum level of service he will accept.
A) zone of tolerance
B) delivery gap
C) zone of intolerance
D) service gap
E) patience zone

Question

Quizplus · Accepted Answer

The zone of tolerance refers to the acceptable range of service that a customer is willing to accept, which lies between their desired level of service and the minimum level of service they can tolerate. In this case, John is willing to wait for 20 minutes for his room to be ready as it falls within his acceptable range of service.

When John Checked into His Orlando Hotel,the Front Desk Clerk