When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest and there were cockroaches in the bathroom,she chose to go elsewhere.An undone,bug-infested room was not in Jaime's __________,which is the difference between what she really wants and what she will accept before looking for another hotel.
A) zone of tolerance
B) delivery gap
C) zone of intolerance
D) service gap
E) patience zone

Question

Quizplus · Accepted Answer

The "zone of tolerance" refers to the range between what a customer ideally wants and what they are willing to accept before seeking alternatives. Jaime's decision to leave due to the uncleanliness and bugs indicates the hotel fell below her zone of tolerance.

When Jaime Arrived at Her Hotel Room and Saw That